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4 posts
Cross-border dealer groups usually run two vendor stacks and two sets of numbers. What it takes to run one — and why the hard part is support, not software.
Franchise stores get the software. The US independent and buy-here-pay-here segment is three times larger by rooftop and mostly sold franchise tools at a discount.
Canada's anti-spam law forced express consent and clean audit trails from day one. Then US consent rules tightened in 2025 — and the hard part was already built.
There are roughly 69,000 active dealerships in the US and the same retention gap we spent sixteen years solving in Canada. The problem crosses the border cleanly.
