Pick from a library of campaigns to reach new and existing customers through direct mail, email, SMS, and ringless voicemail — intelligently automating your customer lifecycle across every department.
Overview
What if you could identify who was most likely to become a lead before they started shopping? Our intent-mining technology sorts, filters, and optimizes your data to identify and engage historic sales, service, and unsold customers before they wander out to third-party lead providers. By capturing customer signals and analyzing behavior, we alert and retarget those showing buying signals — so you engage at the forefront of their consideration process and keep that customer yours.
Key capabilities
Segmenting 100% of the total addressable sales, service, and unsold prospect database into micro-targeted campaigns ensures the highest possible delivery and engagement rates.
As we refine and segment your data, the platform tracks the medium each customer engages with and focuses future messaging on that channel.
Communicate where customers are most likely to read and respond. Our TCPA-compliant bulk texting tool respects the opt-in status of customers from your CRM or DMS.
Every communication is personalized with names, vehicle owned or traded, and tracked behaviorally back to the customer record in our CDP.
See it work
Watch how one customer moves through the retention lifecycle — intent mining, smart messaging, and personalization turning a routine visit into revenue.
A customer comes in for routine service. Every RO, every touchpoint is captured automatically from your DMS.
Bumper mines the data — equity position, mileage, lease maturity — and flags this customer as in-market before they start shopping.
The right message goes out on the customer's preferred channel — here, an SMS, timed to the moment of intent.
A personalized lifecycle email lands with an offer built around their vehicle and equity — not a generic blast.
The customer clicks through and books. Behavioral tracking attributes every step back to the campaign.
A retained customer becomes a repeat sale — and re-enters the lifecycle for service, F&I, and their next vehicle.
A look inside
How it stacks up
Where dealer retention actually gets won — identifying opportunities, activating customers, communicating across every channel, and executing it for you.
Comparison reflects Vicimus's understanding of publicly available information about AutoAlert and automotiveMastermind as of 2026, prepared in good faith. Competitor offerings change and may vary by plan, region, and configuration; product and company names are trademarks of their respective owners, used here for identification only. Verify current capabilities with each vendor.
What Sets Us Apart
Meet your retention concierge. Your performance partner is always there when you need them — and we cap the number of active clients per team member so every client gets the personalized service and attention they deserve.
Happy clients, happy us
“Maria and the team at Vicimus are one of the best and most reliable vendors I have ever worked with. The level of customer service has been first class — better than most vendor relationships I have experienced in over 20 years.”
Julia Shauf“Bumper has got it right — the right message to the right people at the right times.”
Kristi AlguireOur products
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Book a 20-minute demo. No long-term contracts, no tools to rip out.
