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Why white-glove support still matters in 2026

As automotive vendor support thins out industry-wide, a dedicated performance manager with a capped client load is more relevant than ever.

Why white-glove support still matters in 2026

Across the industry, vendor support is thinning out. Layoffs and downsizing have left many dealers on their own after the sale.

We built Vicimus around the opposite idea. Every account gets a dedicated performance manager, and we cap the number of active clients per team member so that attention is real, not theoretical.

The monthly strategy session

Every client meets with their performance manager on a regular cadence to review results, align on goals, and prioritize what's next. It's the difference between a tool you're handed and a partner who owns the outcome with you.

Tanya Gray
VP, Operations
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