Vicimus Support
White-glove help built around your dealership. Your dedicated customer success manager is your first call, brings in the right experts, and stays with the issue until there is a clear path forward.
White-glove by design
Support is not an inbox where you submit a ticket and hope someone gets back to you. Every Vicimus customer has a dedicated customer success manager who knows their business, products, and goals.
Your CSM is the bridge to Product, Data, Development, Management, and your account executive. You should not have to figure out who can help—your CSM does that for you.
The right path, without the maze
Start with your CSM for product guidance, campaign strategy, training, best practices, reporting, and troubleshooting.
Your CSM coordinates software fixes, data investigation, bugs, product-level changes, and technical integration issues with Development.
Your account executive helps when you want to expand your Vicimus product suite or map new solutions to dealership goals.
For feeds, vendor connectivity, and third-party technical requests, email support@vicimus.com.
When it cannot wait
SOS is monitored by our Customer Success and management teams from 7:00 a.m. to 10:00 p.m. Eastern Time. We target a response within 30 minutes during those hours, and the channel alerts our C-level team, including the President, when an urgent issue needs executive visibility.
Tell us what is happening
Share the issue, what you expected to happen, and what you saw instead. Screenshots help us understand the context faster.
