Inbound overflow, outbound follow-up, appointment setting, service reminders, retention campaigns, and customer reactivation — all handled by a team built for dealerships.
Overview
Our COD communications center uses three locations in North America to create boutique operations, so clients receive personalized attention and can adjust strategy based on immediate feedback from our Call Specialists and Management Team. Full-spectrum inbound and outbound call services for sales and service, conquest and retention.
Key capabilities
Certified appointment specialists handle the heavy lifting on outbound sales and service campaigns, setting appointments and creating incremental opportunities.
In-equity campaigns, private offers, lease renewal, and special finance campaigns — booked and tracked.
Appointment scheduling, service clinics, service specials, and lost-service / first-appointment outreach.
We answer the phones when you can't — and you only pay for the calls you would have missed.
See it work
The difference isn't the lead — it's the follow-up. Pick a scenario and watch it play out both ways.
A look inside
How it stacks up
Most dealers weigh three options: a generic BDC, hiring and training their own team, or Calls on Demand. Only one works your opportunities like part of your store — equity mining, the service lane, and retention — and scales up without adding to payroll.
Illustrative comparison of Calls on Demand against a typical third-party BDC / call-center arrangement and against building an in-house team, based on Vicimus's understanding of common industry realities as of 2026. Every store and provider is different; staffing outcomes, scope, and cost vary widely. Use this as a starting point, not a guarantee.
Real-Time Follow-Up
Our agents are trained daily and weekly to be the best at what they do — setting appointments and making customers feel the warmth of doing business with your dealership. Before you staff up your BDC, see what we can do for a fraction of the cost.
Happy clients, happy us
“Maria and the team at Vicimus are one of the best and most reliable vendors I have ever worked with. The level of customer service has been first class — better than most vendor relationships I have experienced in over 20 years.”
Julia Shauf“Bumper has got it right — the right message to the right people at the right times.”
Kristi AlguireOur products
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Book a 20-minute demo. No long-term contracts, no tools to rip out.
