Author
VP, Operations
3 posts
Dealers don't lack reports. They lack a report that survives a disagreement — one number all four departments accept, with the reason behind the trend attached.
In 2023, 72% of owners with a nearly-new vehicle serviced where they bought it. By 2025 it was 54%. That 18-point drop is the most expensive trend in the business.
As automotive vendor support thins out industry-wide, a dedicated performance manager with a capped client load is more relevant than ever.
