https://vicimus.com/updates.html Product news and retention insights for dealerships. us-en https://vicimus.com/updates/one-platform-two-countries.html https://vicimus.com/updates/one-platform-two-countries.html Cross-border dealer groups usually run two vendor stacks and two sets of numbers. What it takes to run one — and why the hard part is support, not software. Wed, 12 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Claudio) Company https://vicimus.com/updates/service-lane-revenue-gaps.html https://vicimus.com/updates/service-lane-revenue-gaps.html Four measured gaps in the service lane — photos on the RO, the trade valuation nobody offers, the $3,195 tipping point, and the lapsed customers no one owns. Tue, 11 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Sam) Retention https://vicimus.com/updates/us-independent-dealers-underserved.html https://vicimus.com/updates/us-independent-dealers-underserved.html Franchise stores get the software. The US independent and buy-here-pay-here segment is three times larger by rooftop and mostly sold franchise tools at a discount. Mon, 10 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Sam) Industry https://vicimus.com/updates/pie-why-not-just-what.html https://vicimus.com/updates/pie-why-not-just-what.html Dealers don't lack reports. They lack a report that survives a disagreement — one number all four departments accept, with the reason behind the trend attached. Fri, 07 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Tanya) Product https://vicimus.com/updates/consolidation-marketing-problem.html https://vicimus.com/updates/consolidation-marketing-problem.html The top 10 dealer groups now move 11.1% of US new vehicles. The gap between a group store and a single rooftop isn't capital — it's whether marketing runs as one system. Thu, 06 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Sam) Industry https://vicimus.com/updates/casl-tcpa-compliance-advantage.html https://vicimus.com/updates/casl-tcpa-compliance-advantage.html Canada's anti-spam law forced express consent and clean audit trails from day one. Then US consent rules tightened in 2025 — and the hard part was already built. Wed, 05 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Craig) Company https://vicimus.com/updates/dealer-tech-shakeout-integration.html https://vicimus.com/updates/dealer-tech-shakeout-integration.html Dealers drop 30 to 40% of calls and mishandle 43% of leads — not for lack of software. The problem is twelve tools that don't share a customer record. Tue, 04 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Claudio) Industry https://vicimus.com/updates/smart-messaging-channel-discipline.html https://vicimus.com/updates/smart-messaging-channel-discipline.html Most retention programmes fail on delivery, not copy. Smart Messaging watches which medium each customer actually engages with, then stops using the other three. Mon, 03 Aug 2026 09:00:00 +0000 noreply@vicimus.com (Claudio) Product https://vicimus.com/updates/us-market-service-lane-bet.html https://vicimus.com/updates/us-market-service-lane-bet.html There are roughly 69,000 active dealerships in the US and the same retention gap we spent sixteen years solving in Canada. The problem crosses the border cleanly. Fri, 31 Jul 2026 09:00:00 +0000 noreply@vicimus.com (Craig) Company https://vicimus.com/updates/cost-per-vehicle-advertising-2026.html https://vicimus.com/updates/cost-per-vehicle-advertising-2026.html US dealers spent $9.96 billion on advertising last year — $739 per vehicle sold. The number worth comparing it to is what it costs to talk to someone you already sold. Thu, 30 Jul 2026 09:00:00 +0000 noreply@vicimus.com (Sam) Industry https://vicimus.com/updates/service-retention-54-percent.html https://vicimus.com/updates/service-retention-54-percent.html In 2023, 72% of owners with a nearly-new vehicle serviced where they bought it. By 2025 it was 54%. That 18-point drop is the most expensive trend in the business. Wed, 29 Jul 2026 09:00:00 +0000 noreply@vicimus.com (Tanya) Retention https://vicimus.com/updates/selective-market-2026.html https://vicimus.com/updates/selective-market-2026.html New-vehicle sales are forecast to close 2026 down 2.9%. When the market stops handing you volume, growth has to come from the customers already in your database. Tue, 28 Jul 2026 09:00:00 +0000 noreply@vicimus.com (Craig) Industry https://vicimus.com/updates/pie-vin-attribution.html https://vicimus.com/updates/pie-vin-attribution.html Sales, service, parts and inventory reporting now share a single connected layer — with benchmarked KPIs and trend analysis tied back to the vehicle. Thu, 15 Jan 2026 09:00:00 +0000 noreply@vicimus.com (Claudio) Product https://vicimus.com/updates/white-glove-support-2026.html https://vicimus.com/updates/white-glove-support-2026.html As automotive vendor support thins out industry-wide, a dedicated performance manager with a capped client load is more relevant than ever. Thu, 08 Jan 2026 09:00:00 +0000 noreply@vicimus.com (Tanya) Company https://vicimus.com/updates/intent-mining-explained.html https://vicimus.com/updates/intent-mining-explained.html How capturing behavioural signals lets your store engage at the forefront of the customer's consideration process, before a third-party lead provider does. Fri, 02 Jan 2026 09:00:00 +0000 noreply@vicimus.com (Claudio) Retention