Top-Level Cyber Security And Connectivity | I.T. Services from Vicimus Inc.

A modern store is a connected store. Our goal at Vicimus is to help you achieve and maintain that connectivity. Our team can help increase efficiency and tighten your security across all machines. We handle email administration, web content filtering, automated updates, antivirus scanning, firewall configuration, phones system deployments and much more! Our help desk is always on-call to proactively take on issues and fix them in real-time using remote monitoring and management software.

Odometer Call Tracking Dashboard
- Save up to 70% on your monthly bills
- Monitor call volumes, track call quotas and improve efficiency
- Record all calls for compliance and training and push into CRM for review
- Daily, weekly and monthly reporting
Managed I.T. Services
- Pre-emptive solutions and minimized downtime
- Reduction of bills to a more fixed number for better budgeting
- In-depth analysis and detailed reports for optimization
I.T. Hardware & Software
- Setup and maintenance of ticketing system
- Order store supplies easily through our online store
- Software licensing and installation. Microsoft Office 365 partner
- Onsite support including: wiring, PC repair, network troubleshooting and new installation
Infrastructure Design
- Secure internet and firewall installations
- Complete server installations and configuration
- Customer Wi-Fi portals, security cameras, switches and access points
- Automated backups to protect your data
- UPS Battery Backups to ensure your business stays operational

CASE STUDY:

Vicimus I.T. gets the results for 13 stores!

Rafih Auto Group of Ontario is a well-loved and resourceful institution within the community. But their analog phones were holding them back. With Odometer, they got a new VoIP phone system that saves them up to 70% on their monthly bills.

DOWNLOAD PDF CASE STUDY

PROMPT AND SKILLED I.T. SUPPORT IN THE FOLLOWING AREAS:

PHONES

FreePBX phone installations, which save significantly on software licensing costs
Advanced call routing options for when you’re out of the office or busy on another call
Desktop integration soft phone app for mobile and desktop workstation to enable remote agents and allow work from home or remote location
Auto-attendant
Park and transfer
Do not disturb
Find me/follow me
Conferencing
Voicemail to email
Management console
Call routing, call forwarding ring groups & queues.
Speed dial lists
Includes outbound call display as work number

EMAIL

Microsoft partner specializing in office 365 deployments.
Efficient account changes through our helpdesk ticketing system
Anti-malware filters, encryption, mobile device management, and more to protect your inboxes and outgoing information
Multi factor authentication
3rd party geo redundant backups
Automatic patching and updates for effortless maintenance and maximum security