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CAREERS

 
 

Got a passion for automotive? Join our team of doers who
thrive on big business thinking and relish all things car related. 
Check out the opportunities below.

Product Operations Specialist

Responsibilities

  1. Sales Support
    1. As requested by Product Operations Supervisor, assist with product demo’s, provide expert input and explanation for product questions, participate in client meetings requiring more technical and elite user input
  2. Onboarding New Customers
    1. Upon receiving new client briefing document from Sales, proceed with onboarding processes and procedures, which includes direct contact with client for onboarding specifics.
    2. Maintain up-to-date, comprehensive communications with assigned Performance Manager, and Sales Rep, including copying Performance Manager and Sales Rep into all communications that may take place directly with customer. For communications conducted by phone or online meeting, coordinate in advance with Performance Managers who will determine whether or not they will join the meeting.
    3. Complete all technical and functional aspects of onboarding product, working in partnership with Sales Rep and Performance Manager to address customer needs and requests.
    4. Coordinate with internal and external creative departments and agencies to ensure that customers are in the best possible position to succeed with the product when launched. This includes ensuring internal creative approval from Design Team prior to launch.
    5. Test product in staging environment prior to release to Sales Rep and Performance Manager who will notify customer of readiness.
    6. Upon receiving notification of signed customer approval from Sales Rep or Performance Manager, launch product and run test to ensure it is performing up to standards in live environment. If revisions are required, complete revision work, test and inform Sales Rep and Performance Manager of readiness for customer approval.
  3. Onboarding Existing Customers to New Products
    1. Upon receiving notification of a new product onboarding, complete all tasks as per New Client Onboarding, recognizing that it is more likely that the Performance Manager, and not Sales, will take the lead with the client.
  4. Product Training
    1. Become an elite user of all products
    2. As requested by Performance Manager, train customers on use of products, based on an allotted number of hours each month Performance Manager may choose to utilize.
    3. Train Sales Reps and Performance Managers on use of products, including regular updates to features and functions
    4. Train all company staff, regardless of position, on product benefits and usage, at scheduled times of the year, to ensure all staff are very familiar with products
    5. Update training modules as new features and functions are added
    6. Add training elements and ideas to improve training modules
    7. Produce Individual client documentation for custom work/workarounds that are in place for any product.
  5. Supporting Existing Customers
    1. Manage incoming support tickets to ensure that internal and external inquiries are resolved promptly and accurately. These may include questions and requests from Sales Reps and Performance Managers, following the same workflow as all client requests and issues
    2. Complete, as applicable, Level 1 support tickets which do not require any programming
  6. 3rd Party Integration Support
    1. Work with third-party vendors, as directed by the development team, to coordinate and trouble shoot integrations such as inventory feeds and syndications, DMS integrations, CRM connections, or API’s
  7. Product Innovation and Enhancement
    1. Document client needs or requests from direct communications, Performance Managers and sales teams feedback that are not expressly covered by the product suite that is in market to determine product opportunities, deficiencies, and workarounds (temporary and permanent) involving the development team.
    2. Participate, as requested by Product Innovation and Development Teams, in product ideation and enhancement activities
    3. Coordinate and add input to Feature Requests, communicated to Product Innovation and Development Teams
    4. Test and troubleshoot existing and new software features
  8. QA
    1. Work in partnership with Product Innovation and Development Teams to establish and execute QA feature and function testing for all products at each applicable stage of product deployment, as directed by the assigned QA leadership
    2. Complete QA procedures, recommending improvements to process, as applicable

Requirements

  • Understanding of digital marketing best practices, SEO/SEM, and digital advertising
  • Experience using Google Analytics to problem solve, and find opportunities for improvement
  • Familiarity with web technologies
  • Strong, professional communication skills – verbal/written
  • Experience managing websites and website content using a CMS
  • Ability to communicate to clients over the phone, and to explain technical details to internal employees and clients in an understandable and useful manner

Nice to Have

  • Prior experience in automotive, or in software support
  • Experience in end-user software training or client management in a software development setting

Required when hired

  • Completion of Internal Product Operations Specialist certification program for relevant products

Job Type: Full Time
Location: Toronto, Ontario or London, Ontario
Apply Now
Jr Front End Developer / Designer

So, you like code and design. We should talk. We are currently seeking a junior level front-end developer/ designer to assist with HTML / CSS and JavaScript code across multiple projects and help ensure creative quality for our clients. You will work in a creative environment that involves creative design and technical integration of our various software systems. You are the bridge that truly integrates our digital marketing and software design team with our technical development team.

Experience

  • Post secondary degree / certificate in applicable studies is preferred

Experience

  • Intermediate to Great knowledge of HTML / CSS 
  • Beginner to Intermediate knowledge of JavaScript
  • Knowledge of CMS platforms are considered an asset
  • Exposure to a CSS preprocessor such as SASS is considered an asset
  • Knowledge of a version control system such as Git is considered an asset
  • Exposure to a responsive grid framework such as Twitter Bootstrap or Zurb Foundation is considered an asset
  • Knowledge of server side programming concepts is considered an asset

Experience

  • Interface with internal team(s) to discuss requirements of specific projects
  • Work in a fast-paced, deadline based environment
  • Strive to learn, from your team, your co-workers and the digital world
  • Share ideas
  • Sincerely care about timelines
  • Be vehemently committed to QA
  • Come in with a small ego and positive energy

Job Type: Full Time
Location: Toronto, Ontario or London, Ontario
Apply Now
Intermediate to Senior Creative Talent (Art Director/Designer)

Are you a talented Art Director or Designer with a few years on your belt and looking for a real challenge? Are you working in Software Development but unsatisfied with the work? Or, are you grinding away in a Creative Service Agency…lost in the sea of agency life – drowning in ridiculous hours for little reward under a network of bosses above you?

Perhaps you’re interested in expanding your skillset and maintaining one solid foot in branding and marketing while also working on cutting edge Software Development that you can nurture and develop over time? (You know – a career not a project.)

If this sounds like you, and you’re awesome at what you do, we want you here at Vicimus. We’re working hard to become a global leader in a variety of Automotive Software Solutions and are looking to expand the creative team. Along with Software Development, you will also help with creating the advertising and sales material that help sell them and the occasional project for some big automotive brands on the side.

Come work hand in hand with our VP, Creative Strategy, our Chief Innovation Officer and a roster of very talented world-class thinkers and doers moving the Automotive Tech Industry forward. You will be challenged and expected to bring creative excellence to every word, idea, UX, UI and pixel with the goal to become a conduit of progressive thinking for the best creative ideas and the best user experiences.

Responsibilities

Execution of graphic design and creative services for a variety of Vicimus products, interfaces, store fronts, apps, associated marketing material, advertising, manuals, videos and trade show assets. Individual and creative team assignments as given will include but not be limited to:

  • Assist Creative department in developing marketing material, digital, video and print asset creation and art direction
  • Ideate on new and existing product features, marketing campaigns and design approaches
  • Product planning within the early development stage to possible completion, testing and launch
  • Overseeing the creation of various videos including product videos, project case studies, product commercial videos, client interview and staff videos
  • Possible hands on creation and editing of product videos
  • Working with UX and UI team to create: Wireframes, Information Architectures, User Journey Flows, prototypes, QA methods and scripts
  • Other duties as required.

Working knowledge and experience with:

  • Adobe Creative Suite (Indesign, Illustrator, photoshop)
  • Basic Video editing (premiere, after effects)
  • Microsoft Office (word, PowerPoint)

Nice to have Software Knowledge and Experience:

  • Sketch
  • Draw.io
  • Invision, Marvel or similar prototype tools
  • Confluence & Jira
  • Asana

To Apply:

To apply for this position include a cover letter, email, salary expectations and a link to an online portfolio. This is a creative position – applications without portfolios will not be considered.

Job Type: Full Time
Location: Toronto, Ontario or London, Ontario
Apply Now
Jr Graphic Designer

We are looking for a talented Junior Graphic Designer to join our growing creative team at Vicimus. The ideal candidate will have a strong design skillset, but also a mind to work in software development, learning and expanding skills beyond design.

We are looking for a Junior Graphic Designer to lay out pages, draw logos, redraw logos, rework text, perform color corrections and overall take on the basic duties that help them get to know the ins and outs of graphic design. This position will often work on multiple aspects of one project but will take on only one or two tasks at a time.

In general, Junior Graphic Designers have a degree in graphic design and have zero to two years’ experience. Designers in this position will often be considered “junior” for up to two years or longer as they begin to build a portfolio.

A junior designer will be ready to develop their existing skills by working with senior creative staff on a range of ambitious and innovative projects. Responsible for helping to drive the creative direction of campaigns, an understanding of typography, layout, animation and art direction will be needed to help the team produce the best work possible.

Working knowledge and experience with:

  • Adobe Creative Suite (Indesign, Illustrator, photoshop)
  • Basic Video editing (premiere, after effects)
  • Microsoft Office (word, PowerPoint)

Nice to have Software Knowledge and Experience:

  • Sketch
  • Draw.io
  • Invision, Marvel or similar prototype tools
  • Confluence & Jira
  • Asana

Communication is a big part of the job, so the junior designer must feel confident enough to contribute to the entire creative process. Keeping a finger on the pulse of current trends is also key when moving towards promotion and recognition.

Typical activities

The specific details of a junior designer’s role will vary depending on the role, but common activities include:

  • Offering input to creative meetings and sharing ideas
  • Producing attractive and effective designs for all media
  • Communicating with senior team members to receive feedback
  • Liaising effectively other team members
  • Supporting the team throughout the execution of campaigns and projects

Skills required

A junior designer needs a wide range of design and creative capabilities. These include:

  • Strong written and verbal communication skills
  • Adeptness with leading design software packages
  • A determination to achieve and succeed
  • Some creative industry experience
  • The ability to meet deadlines in a high pressure environment
  • A background of working as part of a design team
  • The ability to see projects through from inception to production
  • Consistency regardless of project size
  • Good organizational skills that support the rest of the team
  • The motivation to maintain and improve design standards
  • The willingness to listen to feedback and use it to improve

From time-to-time a junior designer may need to work hours that aren’t typical, so a flexible approach is needed to get the best from the job.

Job Type: Full Time
Location: Toronto, Ontario or London, Ontario
Apply Now
UI / UX Designer

We are looking for a talented UI/UX Designer to create amazing user experiences.  The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces. You will also design the overall functionality of the product and iterate upon it to ensure a great user experience.

Responsibilities

  • Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
  • Execute all visual design stages from concept to final hand-off to engineering
  • Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
  • Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
  • Present and defend designs and key milestone deliverables to peers and executive level stakeholders
  • Conduct user research and evaluate user feedback
  • Establish and promote design guidelines, best practices and standards
  • Translate concepts into wireframes and mockups that lead to intuitive user experiences.
  • Facilitate client’s product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products.
  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
  • Identify design problems and devise elegant solutions.
  • Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Take a user-centered design approach and rapidly test and iterate your designs.
  • Collaborate with other team members and stakeholders.
  • Take smart risks and champion new ideas.

Responsibilities

  • Proven UI experience
  • Demonstrable UI design skills with a strong portfolio
  • Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
  • Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
  • Excellent visual design skills with sensitivity to user-system interaction
  • Ability to present your designs and sell your solutions to various stakeholders.
  • Ability to solve problems creatively and effectively
  • Up-to-date with the latest UI trends, techniques, and technologies
  • Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools Expertise in UX software such as InVision, UXPin, Balsamiq, Framer.js, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.

BS/MS in Human-Computer Interaction, Interaction Design, or related
Experience working in an Agile/Scrum development process

  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
  • Ability to iterate your designs and solutions efficiently and intelligently.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • A clear understanding of the importance of user-centered design.
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
  • Be willing to help teammates, share knowledge and experience with them, and learn from them.
  • Be open to receiving feedback and constructive criticism.
  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

Job Type: Full Time
Location: Toronto, Ontario
Apply Now
Performance Managers

HIRING: PERFORMANCE MANAGERS

CAN YOU MANAGE CLIENT PERFORMANCE AT A GLOBAL LEVEL?

Vicimus Inc. is a globally focused, innovative, digital solutions company specializing in automotive with expertise in retail operations, sales and marketing, as well as industry and consumer solutions.

We integrate reliable, evolving, market leading digital solutions into automotive clients and their end customers; saving them money, and freeing up their time to focus on what they love doing, which is selling more cars and retaining customers for life.

We are currently hiring full-time Performance Managers who will ensure all of our dealership customers are getting the most value from our solutions.

 

RESPONSIBILITIES INCLUDE

DEVELOPING CLIENT RELATIONSHIPS

  • Onboard and train clients on their new Vicimus products
  • Prepare and present monthly results, and recommend strategies for performance improvement
  • Introduce our clients to additional Vicimus products that solve dealer problems; working through the process to close deals
  • Become proficient in the use of each Vicimus product, and leverage that proficiency to educate customers on how to better utilize our products
  • Work collaboratively with the client staff, and any assigned agencies, to advance the use of our products to achieve their marketing, sales and business objectives

RETAIN A PORTFOLIO OF SATISFIED CLIENTS

  • Fulfill Level 1 support requests, which are related to the use of products
  • Initiate tickets for Level 2 support, which require technical assistance, and product feature requests
  • Build personal relationships with customers
  • Pre-empt potential issues and initiate save procedures, if warranted

SKILLS AND EXPERIENCE

  • Experience managing and actively using website CMS platforms, particularly in dealership environments, a definite asset
  • Experience managing and actively using direct marketing, and related platforms, a definite asset
  • Thorough understanding of digital marketing, particularly focused on automotive
  • A solid aptitude for marketing strategy and an eye for what works in communicating the right message to the right consumer
  • Client-First service experience
  • Ability to learn quickly and continue learning as products evolve
  • Strong organizational and communication skills
  • Proficiency using Microsoft Office

ARE YOU A FIT?

  • Collaborative; open to both sharing and adapting to new ideas and better ways of doing things
  • Honest, ethical and sincere
  • Comfortable working in a fast paced, entrepreneurial environment

 

APPLYING FOR THIS GIG

Recruiting for both our downtown Toronto and London Ontario offices.

This is a great opportunity for the right professional, looking to join a creative and innovative digital solutions team.

If you want a new challenge in a dynamic environment and have the skills and knowledge, please send your resume and a cover letter in confidence to our Vice President – Sales: dhyland@vicimus.com

We thank all applicants for your interest. Only those selected for an interview will be contacted directly.

Job Type: Full Time
Location: Toronto & London, Ontario
Apply Now
System Administrator

ESSENTIAL FUNCTIONS:

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

This individual is accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

SA Engineering and Provisioning

  • Engineering of SA-related solutions for various project and operational needs.
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Operations and Support

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Perform regular file archival and purge as necessary.
  • Create, change, and delete user accounts per request.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
  • Maintain operational, configuration, or other procedures.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Maintain data center environmental and monitoring equipment.

KNOWLEDGE/SKILLS:

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • Systems Administration/System Engineer certification in Unix and Microsoft.
  • Four to six years system administration experience.

Job Type: Full Time
Location: Toronto, ON or London, ON
Apply Now
Back End Developer

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities

  • Integration of user-facing elements developed by a front-end developers with server side logic
  • Building reusable code and libraries for future use
  • Optimization of the application for maximum speed and scalability
  • Implementation of security and data protection
  • Design and implementation of data storage solutions

Skills And Qualifications

  • Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
  • Good understanding of server-side CSS preprocessors, such as LESS and SASS
  • Understanding accessibility and security compliance
  • User authentication and authorization between multiple systems, servers, and environments
  • Integration of multiple data sources and databases into one system
  • Management of hosting environment, including database administration and scaling an application to support load changes
  • Data migration, transformation, and scripting
  • Setup and administration of backups
  • Outputting data in different formats
  • Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
  • Creating database schemas that represent and support business processes
  • Implementing automated testing platforms and unit tests
  • Proficient knowledge of a back-end programming language Depending on the specific case, a developer should have the knowledge of one or more of PHP, Python or JavaScript/Node.js
  • Proficient understanding of code versioning tools, such as Git
  • Proficient understanding of OAUTH2 security principles
  • Understanding of “session management” in a distributed server environment

Job Type: Full Time
Location: Toronto, ON or London, ON
Apply Now
Technical Writer (Contract)

We are looking for a Technical Writer on a contract basis to produce high-quality documentation that contributes to the overall success of our products.  You will join talented team who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

 Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture

Requirements

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred
  • Working knowledge of confluence and Jira preferred

Please include resume and cover letter with your application.

Job Type: Contract
Location: Toronto
Apply Now

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