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CAREERS

 
 

Got a passion for automotive? Join our team of doers who
thrive on big business thinking and relish all things car related.
Check out the opportunities below.

Product Operations Specialist

Responsibilities

  1. Sales Support
    1. As requested by Product Operations Supervisor, assist with product demo’s, provide expert input and explanation for product questions, participate in client meetings requiring more technical and elite user input
  2. Onboarding New Customers
    1. Upon receiving new client briefing document from Sales, proceed with onboarding processes and procedures, which includes direct contact with client for onboarding specifics.
    2. Maintain up-to-date, comprehensive communications with assigned Performance Manager, and Sales Rep, including copying Performance Manager and Sales Rep into all communications that may take place directly with customer. For communications conducted by phone or online meeting, coordinate in advance with Performance Managers who will determine whether or not they will join the meeting.
    3. Complete all technical and functional aspects of onboarding product, working in partnership with Sales Rep and Performance Manager to address customer needs and requests.
    4. Coordinate with internal and external creative departments and agencies to ensure that customers are in the best possible position to succeed with the product when launched. This includes ensuring internal creative approval from Design Team prior to launch.
    5. Test product in staging environment prior to release to Sales Rep and Performance Manager who will notify customer of readiness.
    6. Upon receiving notification of signed customer approval from Sales Rep or Performance Manager, launch product and run test to ensure it is performing up to standards in live environment. If revisions are required, complete revision work, test and inform Sales Rep and Performance Manager of readiness for customer approval.
  3. Onboarding Existing Customers to New Products
    1. Upon receiving notification of a new product onboarding, complete all tasks as per New Client Onboarding, recognizing that it is more likely that the Performance Manager, and not Sales, will take the lead with the client.
  4. Product Training
    1. Become an elite user of all products
    2. As requested by Performance Manager, train customers on use of products, based on an allotted number of hours each month Performance Manager may choose to utilize.
    3. Train Sales Reps and Performance Managers on use of products, including regular updates to features and functions
    4. Train all company staff, regardless of position, on product benefits and usage, at scheduled times of the year, to ensure all staff are very familiar with products
    5. Update training modules as new features and functions are added
    6. Add training elements and ideas to improve training modules
    7. Produce Individual client documentation for custom work/workarounds that are in place for any product.
  5. Supporting Existing Customers
    1. Manage incoming support tickets to ensure that internal and external inquiries are resolved promptly and accurately. These may include questions and requests from Sales Reps and Performance Managers, following the same workflow as all client requests and issues
    2. Complete, as applicable, Level 1 support tickets which do not require any programming
  6. 3rd Party Integration Support
    1. Work with third-party vendors, as directed by the development team, to coordinate and trouble shoot integrations such as inventory feeds and syndications, DMS integrations, CRM connections, or API’s
  7. Product Innovation and Enhancement
    1. Document client needs or requests from direct communications, Performance Managers and sales teams feedback that are not expressly covered by the product suite that is in market to determine product opportunities, deficiencies, and workarounds (temporary and permanent) involving the development team.
    2. Participate, as requested by Product Innovation and Development Teams, in product ideation and enhancement activities
    3. Coordinate and add input to Feature Requests, communicated to Product Innovation and Development Teams
    4. Test and troubleshoot existing and new software features
  8. QA
    1. Work in partnership with Product Innovation and Development Teams to establish and execute QA feature and function testing for all products at each applicable stage of product deployment, as directed by the assigned QA leadership
    2. Complete QA procedures, recommending improvements to process, as applicable

Requirements

  • Understanding of digital marketing best practices, SEO/SEM, and digital advertising
  • Experience using Google Analytics to problem solve, and find opportunities for improvement
  • Familiarity with web technologies
  • Strong, professional communication skills – verbal/written
  • Experience managing websites and website content using a CMS
  • Ability to communicate to clients over the phone, and to explain technical details to internal employees and clients in an understandable and useful manner

Nice to Have

  • Prior experience in automotive, or in software support
  • Experience in end-user software training or client management in a software development setting

Required when hired

  • Completion of Internal Product Operations Specialist certification program for relevant products

Job Type: Full Time
Location: Toronto, Ontario or London, Ontario
Apply Now
Performance Managers

HIRING: PERFORMANCE MANAGERS

CAN YOU MANAGE CLIENT PERFORMANCE AT A GLOBAL LEVEL?

Vicimus Inc. is a globally focused, innovative, digital solutions company specializing in automotive with expertise in retail operations, sales and marketing, as well as industry and consumer solutions.

We integrate reliable, evolving, market leading digital solutions into automotive clients and their end customers; saving them money, and freeing up their time to focus on what they love doing, which is selling more cars and retaining customers for life.

We are currently hiring full-time Performance Managers who will ensure all of our dealership customers are getting the most value from our solutions.

 

RESPONSIBILITIES INCLUDE

DEVELOPING CLIENT RELATIONSHIPS

  • Onboard and train clients on their new Vicimus products
  • Prepare and present monthly results, and recommend strategies for performance improvement
  • Introduce our clients to additional Vicimus products that solve dealer problems; working through the process to close deals
  • Become proficient in the use of each Vicimus product, and leverage that proficiency to educate customers on how to better utilize our products
  • Work collaboratively with the client staff, and any assigned agencies, to advance the use of our products to achieve their marketing, sales and business objectives

RETAIN A PORTFOLIO OF SATISFIED CLIENTS

  • Fulfill Level 1 support requests, which are related to the use of products
  • Initiate tickets for Level 2 support, which require technical assistance, and product feature requests
  • Build personal relationships with customers
  • Pre-empt potential issues and initiate save procedures, if warranted

SKILLS AND EXPERIENCE

  • Experience managing and actively using website CMS platforms, particularly in dealership environments, a definite asset
  • Experience managing and actively using direct marketing, and related platforms, a definite asset
  • Thorough understanding of digital marketing, particularly focused on automotive
  • A solid aptitude for marketing strategy and an eye for what works in communicating the right message to the right consumer
  • Client-First service experience
  • Ability to learn quickly and continue learning as products evolve
  • Strong organizational and communication skills
  • Proficiency using Microsoft Office

ARE YOU A FIT?

  • Collaborative; open to both sharing and adapting to new ideas and better ways of doing things
  • Honest, ethical and sincere
  • Comfortable working in a fast paced, entrepreneurial environment

 

APPLYING FOR THIS GIG

Recruiting for both our downtown Toronto and London Ontario offices.

This is a great opportunity for the right professional, looking to join a creative and innovative digital solutions team.

If you want a new challenge in a dynamic environment and have the skills and knowledge, please send your resume and a cover letter in confidence to our Vice President – Sales: dhyland@vicimus.com

We thank all applicants for your interest. Only those selected for an interview will be contacted directly.

Job Type: Full Time
Location: Toronto & London, Ontario
Apply Now
System Administrator

ESSENTIAL FUNCTIONS:

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

This individual is accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

SA Engineering and Provisioning

  • Engineering of SA-related solutions for various project and operational needs.
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Operations and Support

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Perform regular file archival and purge as necessary.
  • Create, change, and delete user accounts per request.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
  • Maintain operational, configuration, or other procedures.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Maintain data center environmental and monitoring equipment.

KNOWLEDGE/SKILLS:

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • Systems Administration/System Engineer certification in Unix and Microsoft.
  • Four to six years system administration experience.

Job Type: Full Time
Location: Toronto, ON or London, ON
Apply Now
Back End Developer

We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities

  • Integration of user-facing elements developed by a front-end developers with server side logic
  • Building reusable code and libraries for future use
  • Optimization of the application for maximum speed and scalability
  • Implementation of security and data protection
  • Design and implementation of data storage solutions

Skills And Qualifications

  • Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
  • Good understanding of server-side CSS preprocessors, such as LESS and SASS
  • Understanding accessibility and security compliance
  • User authentication and authorization between multiple systems, servers, and environments
  • Integration of multiple data sources and databases into one system
  • Management of hosting environment, including database administration and scaling an application to support load changes
  • Data migration, transformation, and scripting
  • Setup and administration of backups
  • Outputting data in different formats
  • Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
  • Creating database schemas that represent and support business processes
  • Implementing automated testing platforms and unit tests
  • Proficient knowledge of a back-end programming language Depending on the specific case, a developer should have the knowledge of one or more of PHP, Python or JavaScript/Node.js
  • Proficient understanding of code versioning tools, such as Git
  • Proficient understanding of OAUTH2 security principles
  • Understanding of “session management” in a distributed server environment

Job Type: Full Time
Location: Toronto, ON or London, ON
Apply Now
Technical Writer (Contract)

We are looking for a Technical Writer on a contract basis to produce high-quality documentation that contributes to the overall success of our products.  You will join talented team who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

 Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture

Requirements

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred
  • Working knowledge of confluence and Jira preferred

Please include resume and cover letter with your application.

Job Type: Contract
Location: Toronto
Apply Now

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